Knowledgebase: Filtering
Why am I still receiving e-mail from a sender I have black listed?
Posted by David Rutherford on 22 November 2012 02:12 PM
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With PerfectMail, whitelisting takes precidence over blacklisting. Search the Mail Log (E-mail => Mail Log) for the message and check at the Scores (expand the Scores by clicking on the [+]) to see if the message was whitelisted. If it was not whitelisted then check the Headers (expand the Headers by clicking on the [+]). The Envelope section of the Headers will show the relayhost, relayhostname, and env-from (envelope from address); make sure none of these entries are not whitelisted on your server. | |
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