Knowledgebase
STATEMENT OF PROBLEM
Price sensitive customer is looking for a very low cost Antispam
solution for two domains.
CHALLENGES
Customer wants the lowest cost solution including hardware and
software. They have two options with PerfectMail:
* PERFE...
Yes. Many of our clients relay their outbound newsletter and marketing
messages through their PerfectMail servers. In fact, sending your
e-mail blasts through PerfectMail helps to build e-mail history with
your marketing and newsletter recipients to help ...
Yes, PerfectMail has the following rate limiting options available:
- Connection rate throttle (Total number of connections per second
across the whole server)
- Bad recipient rate throttle (After a number of bad addresses start
adding delays.)
- Client ...
Unlike "store and filter" spam solutions, PerfectMail filters e-mail
in real-time (literally within milliseconds). There will be no
noticeable delay in mail deliver.
No. PrefectMail, either as a server-based solution or a managed
service, operates as a separate entity requiring minimal integration.
_My mail administrator has asked me to forward the "message headers"
of an email that I want them to analyze. What are "message headers"
and where can I find these in Microsoft Outlook?_
Message Headers are the email header information that is usually
di...
SUMMARY:
How can I request new features or make comments on my PerfectMail
product? ANSWER:
PerfectMail customers can request new features or suggest updates to
our product by using our Feedback Page [1], or by sending us an e-mail
at feedback@perfec...
- KB: PerfectMail Software Development Process - KB: PerfectMail
Updates and Upgrades
_PerfectMail_ is an actively developed product with regular releases
to rules, signatures, block-lists and code updates.
UPDATES: Updates to _PerfectMail_ occur on...
_How does PerfectMail support work? Will you charge me for every
question I have?_
PerfectMail support is grouped into billable and non-billable support.
Non-billable Support Incidents include:
- Customer feedback
- Feature requests
- Bug reports
- Gen...
The number of domains you can protect is restricted by your
PerfectMail license type. The Advanced and Enterprise Editions of
PerfectMail have unlimited licensing on domains. We have customers who
host over a thousand domains on a single PerfectMail serve...
PerfectMail has no restrictions on the maximum number of e-mail
addresses that can be protected on any license. However, there are
limitations based on the number of concurrent e-mail connections your
license will allow. This effectively sizes PerfectMail...
PerfectMail has no restrictions on the number of mail servers that can
be protected. PerfectMail can protect as many mail servers as there
are domains you are hosting.
PerfectMail includes an intelligent tool for automatic signature
updates, checking for updates every 10 minutes, to ensure your virus
signatures are always up to date.
PerfectMail's _Mail Transport Agent_ does a reverse hostname lookup
of the IP address of the connecting client, and a lookup of the IP
addresses associated with that hostname. If the client IP address does
not appear in that list then the "may be forge...
I am currently planning a server migration. When I perform the
migration will I need to re-register my PerfectMail server? Will my
migrated server be functional?
In most instances your PerfectMail server will be fully functional
after a server migration,...
Server migrations are a necessary component of maintaining your data
center. We understand that and do not penalize you with additional
fees for having a well maintained data center. When you create a new
PerfectMail antispam server instance, that instanc...
SUMMARY:
Is there a PerfectMail email newsletter, RSS feed, or any other way to
receive PerfectMail product information, announcements and updates?
ANSWER:
PerfectMail is constantly updating its website
http://www.perfectmail.com [1] and KnowledgeBa...
While many organizations have been able to manage their virus problems
using current anti-virus tools, the high volume and variability of
Spam and other e-mail borne attacks present an ever increasing
security problem. PerfectMail anti-spam provides indus...
Spam is an ever evolving, dynamic and increasing problem, requiring
ongoing development and attention that is difficult to implement at
the desktop level. PerfectMail anti-spam provides industry leading
technologies not available in desktop filtering tool...
PerfectMail provides comprehensive anti-spam and anti-virus services
for protecting enterprise e-mail systems from spam, viruses and other
types of e-mail borne attacks. Our web-based administrative console
and web-based reporting features allow administr...
SUMMARY:
What are tagged messages? Why does [SPAM?] appear in the subject line
of some of my e-mail? Does this mean those messages are spam? How can
I make this stop? ANSWER:
Tagged messages are message that are of indeterminate disposition;
they hav...
Internet domain _country codes_ are listed by IANA in ISO 3166-1 [1].
The current country codes at the time of this article are listed
below.
ENGLISH SHORT NAME
COUNTRY CODE
_Afghanistan_
AF
_Åland Islands_
AX
_Albania_
AL
...
PerfectMail can be delivered as a server based solution or as a
managed service. We provide a full server install ISO image that you
can install on your local hardware or as a virtual appliance. We also
offer a fully managed service at our Class A datacen...
When PerfectMail identifies a virus or other dangerous e-mail
attachment it rejects the message outright, during the SMTP
transaction. PerfectMail responds with an SMTP reject code which will
be returned to the sender stating that the message was rejected...
GreyListing is an anti-spam technique that makes use of a "temporary
reject" status to try to identify legitimate mail servers. If the mail
is legitimate the originating server will try again after a delay, and
if sufficient time has elapsed the email ...
SMTP (S M T P) stands for _Simple Mail Transfer Protocol_. It is a
protocol for sending e-mail messages between servers. Most e-mail
systems that send mail over the Internet use SMTP to send messages
from one server to another; the messages can then be...
The word _spam_ as applied to e-mail means Unsolicited Bulk Email
("UBE").
Unsolicited means that the Recipient has not granted verifiable
permission for the message to be sent. Examples include: first contact
inquiries, job inquiries, sales inquiri...
SUMMARY:
What is the "Milter to error state" message? Is this message something
I should be concerned about?
QUESTION: What is the _Milter (pm): to error state_ message?
ANSWER:
PerfectMail is implemented using an integration interface called
...
Each developer is responsible for their code. Development is done in
a modular method with a central co-ordinating module. Each developer
is responsible for all aspects of their modules. The PerfectMail(tm)
product architect is responsible for co-ordin...
PerfectMail incorporates the ClamAV anti-virus engine, designed for
detecting Trojans, viruses, malware and other malicious threats. It is
the de facto standard for high performance mail gateway scanning.
PerfectMail's anti-spam engine was developed 100% in house using our
own technology that utilizes heuristics and adaptive algorithms to
check content, structure, history, reputation and references; and
other information extract from e-mail messages.
SUMMARY:
Web browsers and Self-Signed Certficates on the PerfectMail Web User
Interface. Web browsers may complain about "Untrusted Connections" on
Self-Signed certificates. ANSWER:
Accessing PerfectMail using secure HTTP (i.e. URLs starting with
_htt...
No. PerfectMail limits the number of concurrent messages they handle
to fit within its hardware capabilities. Excess e-mail connections are
refused until the server load drops to an acceptable level.
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