_We are initially testing PerfectMail with a few of our domains. When
we migrate all of our hosted domains to PerfectMail will we have to
reinstall the product or can we just update our license?_
Every PerfectMail install is a fully functional produc...
On installation PerfectMail will create an "admin" user account to
match the web access account. This allows you to login to the
PerfectMail Linux console.
As a security consideration the default configuration is to not allow
SSH access via the admin acc...
PerfectMail adds _tag lines_ to the bottom of an e-mail to show that
PerfectMail filtered that e-mail. This feature is normally enforced on
_PerfectMail Free Edition_, though it can be enabled on other versions
of PerfectMail.
You can disable the ta...
SUMMARY:
How to setup E-mail Activity Reports and the Self-Service Console
Setup. ANSWER:
Setting up these features is a Two Step Process. The first step is to
set up these features on your server; the second step is to manually
configure your users...
When you do an ISO
install on the new server it will give you a Demo license which will
make the new server fully functional. You will have to get it
re-licensed, but there will be plenty of time to do that.
To restore your settings, including Blac...
SUMMARY:
How to recover from a lost root or admin password. ANSWER:
Please contact PerfectMail Technical Support for further assistance
or open up a support ticket by e-mailing support@perfectmail.com or by
accessing the HelpDesk Portal at http://he...
_Is there any way to limit users of PerfectMail to just be able to
look at the spam scores for an e-mail, but not be able to see the
actual content? This is a security issue for us. We don't want all of
our IT staff te be able to read the content of an...
_There are messages stuck in the PerfectMail mail queue. How can I
change how long they are stuck there?_
E-mail delivery can be complex and depends on the e-mail priority, the
type of return code (error message) generated by the remote mail
server and l...
SUMMARY:
How do I configure my PerfectMail server? How can I add users and
domains? How can I adjust spam filter settings or enable/disable
modules? ANSWER:
Your PerfectMail server has configuration options for the server as a
whole, domains and e-m...
SUMMARY:
PerfectMail is adding a tag line to my e-mail. How do I turn off or
disable this feature? ANSWER:
For paying sites, including sites running the demo license, you can
disable the PerfectMail message tag-line by doing the following:
* Log...
SUMMARY:
Increasing Hardware Resources in PerfectMail: CPU, Memory, Disk
ANSWER:
If you need to increase the hardware resources, simply shutdown the
PerfectMail server and increase them. PerfectMail will automatically
identify and make use of newly ...
SUMMARY:
I'm using legacy PerfectMail hardware (L1200, M2000, etc.) and my
3ware hardware based disk array is degraded. How do I rebuild or
repair the array? ANSWER:
If your 3ware disk array is degraded you can rebuild/replace disks
using the follow...
SUMMARY:
How do I populate PerfectMail with my list of e-mail addresses or
users? Is there some way for this information to get populated
automatically using Active Directory or some other means? ANSWER:
PerfectMail has auto-discover functionality t...
_Several times through the day I have received error messages saying
there are network errors and then sending recovery messages. What is
going on? There are no known network or DNS issues on my network that
I am aware of._
PerfectMail has a Validat...
_Where can I find my PerfectMail License Number and other licensing
information?_
When you log in to the PerfectMail administrators interface, you can
find licensing information on the Dashboard. It is located in the top
right box labeled "PerfectMail Li...
_When viewing messages from the E-mail Activity page, sometimes the
message body is not being displayed. Why does this happen? Is there
any way I can get to that content?_
PerfectMail selectively stores message content based on the spam
analysis res...
SUMMARY:
Does PerfectMail automatically update for Daylight Savings Time?
ANSWER:
Yes, PerfectMail solutions will automatically update for Daylight
Savings Time.
